Do you want introduce new ways of thinking, tackle a specific challenge or refresh your employees skills?
A St Andrews Management Centre short course or bespoke training session may be for you. We understand that sometimes a longer course isn’t suitable or required so we offer short courses and tailored training sessions to adapt to differing needs.
Leadership and Management
Our management training courses are focused on developing managerial and leadership excellence; we pride ourselves on providing cutting-edge thinking, training and development. Research consistently demonstrates the importance of effective leadership in the workplace. According to a recent study by the Department for Business Innovation and Skill, best practise management development can achieve up to 23% increase in the performance of an organization and significantly improve employee engagement.
Whether you are just starting out in management or looking for leadership and coaching training to enable you to meet the challenges of your latest managerial role, St Andrews Management Centre can offer the management training course that will make a real and measurable difference to your performance.
We take pride in tailoring our management and leadership courses to meet your organisational needs.
This training course is designed for those who have a responsibility for leading and managing people through change at work. This course provides leaders and managers with insight in how to effectively motivate people through corporate culture or organisational change. It will equip delegates with effective skills and knowledge for the understanding, the managing, and the communication of change.
To meet the needs of an individual’s self-development, St Andrew’s Management Centre provides high-quality practical training using the latest techniques in experiential learning and self-development tools that an individual can use to gauge their development needs. This is continued by integrating thinking from the corporate, sport & military worlds to create peak-performing individuals.
Whether your business or organisation has recently formed, or has been working together for some time, our facilitated training and team activities will provide you with the opportunity to examine, create, and apply the hands-on skills required to get the best from your team. Identifying your team member’s strengths and differences will give your staff a glimpse of their peak performance opportunities, helping them align to team goals and work at their best on projects.
The St Andrews Management Centre’s Project Management training courses will equip you with the practical skills to help plan and manage projects successfully. These courses are ideal for people who are new to managing projects.
Finance and Budgeting
In today’s business environment, cost management and cost reduction are key to your businesses success. This programme provides you with the skills to manage departmental budgets, monitor divisional costs and apportion departmental expenses on an appropriate basis. This programme is suitable for budget holders, cost centre managers, and those who manage department or event budgets who wish to acquire first principles or refresh ideas and approaches.
International Trade Customs and Compliance
These workshops are designed to provide an overview of the terminology, procedures and documentation used in trade and to promote awareness of the responsibilities and obligations of all parties- both for Importers and Exporters. The courses will highlight the possible pitfalls that can await the unwary and the consequences- the financial and operational- that accompany non-compliance.
Current workshops include:
- Understanding Incoterms 2010®
- Export Fundamentals
- Import Fundamentals
- Securing payment for overseas sales-Using Letters of Credit
- Customs Procedures with Economic Impact- understanding the rules for Customs Duty.
Customer Service Skills/Customer Service Beyond Excellence
This course provides you with the tools to provide a consistently high-quality customer experience, which will be achieved by building and maintaining effective relationships with customers to increase loyalty. This program is suitable for anyone who comes into contact with customers- either by telephone, e-mail or customer facing. It is of equal benefit to people new to customer service and to experienced individuals wishing to improve their skills. We also provide a customer service Beyond Excellence programme which is targeted at successful customer service teams who wish to advance their skills even further.
If there is a topic that is not listed that you’re interested in then please get in touch; we are happy to devise and tailor courses to suit your needs.